What is a retrieval request?
A retrieval request is an opportunity for you to address a questions before it becomes a chargeback. This occurs with a customer, or credit card issuer, requests information about a transaction to determine if it's valid. Depending on the processor, you generally have about 10 days to respond to a retrieval inquiry. Failure to respond will most likely result in the request being converted to a chargeback.
Quick Tips on Handling Chargebacks
Chargebacks are a costly and unfortunate fact of life for many businesses that accept credit cards. Teaching your staff that interface with customers on best practices for reducing chargebacks is critical to keeping these costs low. Credit card ...
How can I defend myself against a chargeback?
If you receive a chargeback or retrieval request you should: Follow the instructions on the notification Respond by the due date listed on the notification Provide a written reply addressing all of the cardholder’s concerns Provide copies of all ...