How can I defend myself against a chargeback?
If you receive a chargeback or retrieval request you should: Follow the instructions on the notification Respond by the due date listed on the notification Provide a written reply addressing all of the cardholder’s concerns Provide copies of all ...
Quick Tips on Handling Chargebacks
Chargebacks are a costly and unfortunate fact of life for many businesses that accept credit cards. Teaching your staff that interface with customers on best practices for reducing chargebacks is critical to keeping these costs low. Credit card ...
What is a retrieval request?
A retrieval request is an opportunity for you to address a questions before it becomes a chargeback. This occurs with a customer, or credit card issuer, requests information about a transaction to determine if it's valid. Depending on the processor, ...
The merchant sends documents supporting the charge to the processor. Examples of documents which may support a charge include the following: Proof of purchase Proof of delivery Proof of address Any communication with the cardholder Signed contracts ...
How much does it cost and how am I billed?
As a broker of merchant services, we write for a number of processors, each with their own PCI compliance relationships and vendors. It typically costs around $100 per year. This will be billed directly with you monthly merchant fees. Regardless of ...