Merchant Presentment

Merchant Presentment

  1. The merchant sends documents supporting the charge to the processor. Examples of documents which may support a charge include the following:
    1. Proof of purchase
    2. Proof of delivery
    3. Proof of address
    4. Any communication with the cardholder
    5. Signed contracts
  2. The processor makes a decision about the chargeback. If it decides in favor of the merchant, the funds are put back into the merchant's bank account within five days; if it decides in favor of the customer, the funds are put back on the customer's card.

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