High Ticket Value

High Ticket Value

The account approval process sets a high-ticket value for your processing that defines the largest single transaction that can be run from your terminal, point-of-sale device or website, without causing delays in funding.

The parameter serves two purposes:
  1. It helps prevent fraudulent or errant transactions from being entered into your system(s), and
  2. It is used during underwriting to determine the risk associated with your account.
As you can imagine, running super high-tickets could cause a severe cash-flow problem if the cardholder disputes the transaction, causing a sudden withdrawal of funds from your account.This is why it is important to establish the correct high-ticket parameter when your account is opened, one that will accommodate 98% of your high-ticket sales without additional documentation being required.

So what happens if you need to run an occasional high-ticket that exceeds your underwritten amount? The transaction will get flagged by the risk department for review. They will typically call you to confirm the validity of the transaction, but if they can't reach the principal on the account, this process can take longer than you would like.

Most processors will have an established procedure that will allow you to process these transactions by providing:
  1. A company invoice that details what the transaction is for, and
  2. A Credit Card Authorization Form, or terminal receipt, that is signed by the cardholder
When these transactions are associated with Card-Not-Present (CNP) transactions that may not have a signed receipt, you may be required to obtain a signed “authorization form” from the customer. If you know that a specific high-ticket transaction will be processed at some future date, submitting these documents in advance of the actual run date can also expedite the deposit of funds into your account.

Once your processor’s risk department has received the supplemental documents, they will contact the card-issuing bank to insure that no holds or restrictions have been placed on the card, and then contact you to confirm the expected deposit date for funds.

Don’t be caught off guard by this standard procedure from most processors. Working with your processor’s risk department in a proactive manner, will expedite the release of these super high-tickets and keep your cash flow moving efficiently.If you’re not sure what your “high-ticket” value is set at, or need to obtain the “authorization form” for your processor, please call or email us.

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